Cancellation Policy

If you decide to cancel

More than 48 hours before the experience, you can rebook by contacting Local Hub snc directly. However, some experiences have special rules for rebooking, such as for overnight stays and for experiences that require lengthy preparation, so there may be some exceptions. This will be indicated in the Rules and Security section on the experience product page.

Less than 48 hours in advance of the experience, the experience cannot be rebooked. Keep in mind that experiences often include preparations that involve expenses to cover, so you won't be able to get a refund for the experience.

Same day: If something unexpected occurs immediately before or on the day of the experience (such as an illness), contact the experience manager to let them know that you will not participate. You will find the contact information in the booking confirmation. Alternatively, you can usually give your ticket to another person.